Cloud Tech Gurus Presents
“NexGen AI Solutions Week”
April 5th - April 9th, each day from 11am - 12pm & 1pm-2pm Pacific
Join Cloud Tech Gurus for a week of demonstrations by some of the most modern, next-generation and disruptive AI solutions on the market.
There are new, cutting-edge AI solutions and tools that can automate voice & digital interactions, handle PCI Compliant payments, radically improve agent’s performance, the agent experience, the customer experience and improve operational efficiency. Some of the amazing things these AI solutions can do include:
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AI Virtual Agent for handling voice and digital interactions
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Guiding agents through interactions
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Prompt agents with the best things to say
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Ensure management’s best practices
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Ensure compliance
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Increase sales conversion rates
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Shorten new agent training time
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Automate manual processes, tasks and present data to the agent from disparate systems and sources
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Analyze conversations to identify areas of improvement
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Improve the quality of customer self-service interactions
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Shorten interaction duration while improving CSAT
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Boost the agent experience while reducing burnout
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Provide an amazing ROI and cost savings
Cloud Tech Gurus is a Technology Marketplace with 50 categories of solutions and over 100 cutting-edge solutions providers. Our experts spend over 100 hours a month vetting out solutions providers, only adding the ones to our portfolio that meet the following criteria:
➤Ultra Modern ➤Well-Architected ➤Multiple Redundancies ➤Great Value Proposition ➤Customer-Centric ➤Built-in AI Capabilities ➤Advanced Features/Functionality ➤Competitive Pricing ➤Deploy Quickly ➤Don’t Nickel & Dime Clients ➤Easy to Work With
During our week-long webinar series, we’ll be featuring demonstrations by some of the most advanced, cutting-edge AI solutions on the market. Come learn about solutions that will save you time, money and can help transform your customer care operations.
THIS EVENT SPONSORED BY
04/05
11am PST
04/05
1pm PST
WEBIO
WWW.WEBIO.COM
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Andy Turner
Business Development Director
Bringing Artificial Intelligence driven conversations to the enterprise. Our conversational interface uses AI to streamline inbound and outbound customer communications across new and existing channels. Introducing chatbots, machine learning and conversational commerce for the contact center. It’s realistic to achieve 40% automation of conversations within 3 months, 3% month on month increase in credit repayments and 3X customer engagement vs traditional channels.
GOVIVACE
WWW.GOVIVACE.COM
GoVivace Inc. provides free assistant applications. VIVI Conversational AI Assistant Platform uniquely integrates all technologies to deliver highly flexible, customizable, secure, and scaleable assistant applications across telephony, web, mobile, and kiosks. Multiple agents work interactively to provide a single branded assistant that integrates with backend applications.
Here are the key values and features: Humanize your Customer Engagement, One Centralized, Branded Assistant with Multiple Agents & Communication Channels, Improve Customer Satisfaction & Usability, and Operate Your Business 24 hours a day.
Stephen Rothschild
VP of Marketing
Raj Karbar
Director of Business Development
Nagendra Goel
Founder & CEO
04/06
11amPST
04/06
1pmPST
AIRIN
WWW.AIRIN.AI
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Airin scales your best experts, from contact center agents to solution engineers, by cloning the cognitive reasoning of your best resources. The combination of humans + AI cuts repetitive problem-solving time in half, radically reducing labor costs. Airin is a platform for creating enterprise AI Expert Systems without needing a data scientist or engineer.
Linda Klug
Founder & CEO
THINKOWL
WWW.THINKOWL.COM
ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.
James Wilson
SVP Partners & Customer Development
04/07
11amPST
04/07
1pmPST
BALTO
WWW.BALTO.AI
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You shouldn’t have to choose between providing your agents with the guidance they need in real-time and having the data you need to continue to improve your processes and outcomes.
With Balto’s real-time guidance platform, you don’t have to. Balto is the #1 real-time guidance solution. Powered by AI, Balto has helped contact center teams increase conversions, remain compliant, and decrease ramp time on over 50 million phone calls and counting. Many Balto customers have seen:
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31% increase in conversions
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43% decrease in compliance deficits
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75% decrease in new agent ramp time
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19% increase in CSAT score
Marc Bernstein
Founder & CEO
FORETHOUGHT
WWW.FORETHOUGHT.AI
Forethought builds AI-powered tools that harness a company’s collective knowledge to empower customer support teams.
They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly. Find what you need. Agatha searches your company’s knowledge bases to generate the most accurate answers.
Who in your organization can within 1-week...
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Capture the full context of your consumer experience, learn and understand all of your support content, and respond and close up to 30% of your entire ticket volume with a 90% accuracy, while increasing your customer experience by at least 1%?
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Leverage predictive intelligence and analytics to improve the accuracy assessment of customer support tickets by +80%-90%; and automate ticket tagging, routing and escalation to provide customer insight/sentiment analysis to the right agents to reduce handle time up to 20%?
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Leverage CRM and company wide knowledge-base to improve productivity and accessibility to the right content?
...Welcome to Agatha!
Zia Syed
Head of Sales Engineering
Kekoa Loo
Head of Partnerships
04/08
11amPST
04/08
1pmPST
KRISTA
WWW.KRISTASOFTWARE.COM
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Krista is a modern Intelligent Automation platform designed to easily leverage existing IT assets in business workflows. Krista's unique informal approach enables business process owners to quickly build new automated workflows without waiting in line for expensive IT or development resources. Creating automation in Krista is simple. It is just like describing a conversation between your people and your systems.
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Reduce call times by providing intuitive CRM workflows
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Increase call center revenues by supplying agents the right product information during calls.
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Reduce training costs by using familiar conversation or message-based user interfaces.
John Michelsen
CEO
REPLICANT
WWW.REPLICANT.AI
Jim Tennant
Head of Channel
Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Replicant's state-of-the-art AI voice technology enables full phone conversations between a bot (the “Thinking Machine”) and a customer by listening to questions, thinking fast, taking action, and providing a rewarding, real answer in a pleasant voice.
04/09
11amPST
04/09
1pmPST
ZAPPIX
WWW.ZAPPIX.COM
Zappix transforms the user journey during contact center interactions — from voice encounters to visual experiences — by providing an innovative mobile on-demand digital self-service solution that improves the customer experience while reducing business costs. This Intelligent Virtual Assistant (IVA) is a digital & visual self-service tool enabling mobile customers to quickly resolve their customer service needs by themselves without getting lost in complex voice IVR menu trees or talking to an agent. The caller is provided with an option in the IVR to use self-service. When they choose it, Zappix sends a text message with a link to the Visual IVR. The customer then resolves the reason they called using their mobile phone, all in simple to use visual menus.
Mark Pendergast
Sales & Business Development
HAPTIK
WWW.HAPTIK.AI
Alex Fields
Director of Market Development
Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions. Haptik is backed by Reliance Industries, a $100 Billion+ conglomerate, with close to 500 million customers