Cloud Tech Gurus Presents
“NexGen Omnichannel Cloud Contact Center Solutions Week”
March 29th - April 1st, each day from 12pm - 1pm Pacific
Join Cloud Tech Gurus for a week of demonstrations by some of the most modern, next-generation and disruptive Omni CCaaS solutions on the market.
When it comes to CCaaS, are you tired of the “usual suspects” that everyone has used at one point or another, and nobody is really thrilled with? Do you ever wonder “with the amazing evolution of technology over the last few years, aren’t there better, more agile & flexible solutions incorporating all the new technology advancements?”. The answer is “Yes there are”.
Cloud Tech Gurus is a Technology Marketplace with 50 categories of solutions and over 100 cutting-edge solutions providers. Our experts spend over 100 hours a month vetting out solutions providers, only adding the ones to our portfolio that meet the following criteria:
➤Ultra Modern ➤Well-Architected ➤Multiple Redundancies ➤Great Value Proposition ➤Customer-Centric ➤Built-in AI Capabilities ➤Advanced Features/Functionality ➤Competitive Pricing ➤Deploy Quickly ➤Don’t Nickel & Dime Clients ➤Easy to Work With
During our week-long webinar series, we’ll be featuring demonstrations by providers in our portfolio that met our strict criteria. These solutions providers offer the most agile, advanced, feature-rich platforms on the market. Many are AI-powered and some even feature light RPA, referred to as Workflow Automation. You’ve never seen platforms this flexible, customizable, and that integrate with so many periphery solutions. They feature true omnichannel customer engagement, a single view of the customer journey, voice and digital AI, speech and sentiment analysis, dynamic scripting, fully customizable reporting, built-in light CRM, and much more. Many are 20% to 50% less expensive than their big brand competitors and often deploy in just weeks.
THIS EVENT SPONSORED BY
Jitender Singh
SVP - North America
Dan Harper
Channel Director
03/29
12pm PST
ANYWHERE365
WWW.ANYWHERE365.io
What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams.
03/30
12pmPST
INFOBIP
WWW.INFOBIP.COM
Infobip’s omnichannel customer experience and marketing platform enables agents (human or chatbots) to be more effective, efficient, by having a full history of customer interactions and communicating in the mode customers want. Let your agents sell more and service comprehensively. Our always-on cloud platform increases cross-functional collaboration, enhances internal/external stakeholder productivity and fosters confidence with easy-to-use and implement solutions…that scale as your needs grow.
Peter Coleman
Director of Sales
Ian Baumel
System Engineer
Darren Gracie
Enterprise Sales Manager
Sayo Afolayan
Operations Manager
Richard Mealey
Chief Technology Officer
03/31
12pmPST
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CONNEX ONE
WWW.CONNEXONE.CO.UK
The Connex One Omnichannel platform is flexible and versatile, encouraging both inbound and outbound customer interactions across voice, SMS, email, live chat and social media. Our intuitive software will do all the hard work for you: collating tickets, distributing to your agents, offering scripting prompts, automatically recording the call and outcome in your CRM, and delivering your management team top line analytics.
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Free setup, training, 7 years call recording storage and 24/7 support at no extra cost
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Connex One customers typically save between 40% to 60% on licensing alone
All NexGen attendees (not competitors), will receive a one month free Connex One software license trial
04/01
12pmPST
THRIO
WWW.THRIO.COM
Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers.
Lance Fried
Chief Marketing & Business Enablement Officer