Conference Crowd

Cloud Tech Gurus Presents 

“NexGen Performance Management and QA Solutions Week”

April 19th - April 23rd, each day from 11am-12pm & 1pm-2pmPacific

Join Cloud Tech Gurus for a week of demonstrations by some of the most modern, next-generation and disruptive Performance Management solutions on the market. 

 

There are new, cutting-edge solutions that help customer-facing teams hit their goals and grow faster, by giving every employee the data and communication they need to be successful.

 

  • Easy KPI Tracking of customer service metrics that matter to your team

  • Real-Time Recognition and Correct Team's performances

  • Gamification

  • Results based recognition and coaching

  • Quality Assurance made easy

  • Increase sales conversion rates

  • Shorten new agent training time

  • Realtime communications

  • Realtime management

  • Performance Intelligence

  • Improve Call Quality and CSAT

  • And more.........

 

Cloud Tech Gurus is a Technology Marketplace with 50 categories of solutions and over 100 cutting-edge solutions providers. Our experts spend over 100 hours a month vetting out solutions providers, only adding the ones to our portfolio that meet the following criteria:

➤Ultra Modern ➤Well-Architected ➤Multiple Redundancies ➤Great Value Proposition ➤Customer-Centric ➤Built-in AI Capabilities ➤Advanced Features/Functionality ➤Competitive Pricing ➤Deploy Quickly ➤Don’t Nickel & Dime Clients ➤Easy to Work With

During our week-long webinar series, we’ll be featuring demonstrations by some of the most advanced, cutting-edge Performance Management solutions on the market. Come learn about solutions that will save you time, money and can help transform your contact center operations.

04/19

11am PST

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Greg Salvato

CEO

TOUCHPOINT ONE

WWW.TOUCHPOINTONE.COM

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TouchPoint One is the leading provider of performance optimization solutions for contact centers. The Company’s Acuity product is a full-featured employee engagement and performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the compelling benefits of gamification, balanced scorecards, employee dashboards, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.

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04/20

11amPST

John Smiley

VP of Business & Channel Development

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Ryan Stomel

CEO

Chad Tatton

COO

John Smiley

VP of Business & Channel Development

CALL CRITERIA

WWW.CALLCRITERIA.COM

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Call Criteria is a 3rd party Quality Assurance Company providing affordable and reliable

quality assurance services to help organizations remain compliant and efficient.

Call Criteria achieves outstanding results through a blended QA approach, combining the most current Speech Analytics technology and our dedicated human analysts' trained human ear. Even the most robust technology cannot compare to the human ear in determining performance in areas like soft skills, call control, and objection rebuttal quality. With Call Criteria's ability to combine artificial intelligence, speech analytics, and human

analysis, our clients can reduce overhead costs, increase compliance, hold

teams accountable, and so much more.

04/20

1pmPST

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Lee Waters

COO

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C2Perform is a comprehensive performance management suite for contact centers and customer support operations. See everything you need to drive improvement under one roof and for a fraction of the cost of other solutions. No longer do you have to try to coordinate (and pay for) multiple systems to improve performance in your contact center. Gone are the days of buying separate learning management systems, quality platforms, coaching tools and knowledgebase solutions (and more). With C2Perform, you get everything you need under one roof to make your team more effective and efficient.

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04/21

11amPST

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Alexander Kvamme

CEO

Ramon Icasiano

CHIEF CUSTOMER OFFICER

Pathlight is the first end-to-end Realtime Performance Management platform; a single integrated operating system for the job that we all do (whether we manage hundreds or just ourselves) and that is so critical to the success of any business. Our platform combines real-time data analysis, communication, coaching, and much more, in a product specifically designed to be adopted by the front lines.Twilio, Earnin, Everlane, MeUndies, and more use Pathlight to empower their agents to manage themselves and their managers to do more in less time. Pathlight is their command center for understanding how they are doing and staying on the path to success.

 

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Kevin Tamer

Creative Director

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Scott Thomas

Senior Partner

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PROPONISI

WWW.PROPONISI

Proponisi provides an employee engagement platform that empowers contact center leaders to connect their people with their mission, improving call quality, customer satisfaction and employee retention. They are a Voice of the Customer solution designed with the contact center in mind and their suite of solutions includes:
 

04/21

1pmPST

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04/22

11amPST

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Kristyn Emenecker

CHIEF PRODUCT & STRATEGY OFFICER

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Johnathan Horton

SR. SOLUTION CONSULTANT

Jetson Gospel

SR. SOLUTION CONSULTANT

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At Playvox, our mission is to empower humans to provide great customer experiences. Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful customer service agent optimization software suite for quality assurance, performance management, coaching, learning, voice of the customer, recognition, agent motivation, and workforce management. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.

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04/22

1pmPST

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Vince Lynch

CEO

IV.AI

WWW.IV.AI

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IV.AI helps businesses transform CX, social analysis, CRM, CSAT and insights while reducing cost with the industry’s leading AI platform. IV.AI is the industry leading AI platform designed for these challenging times by optimizing cost centers while driving success metrics with a team of former executives and engineers from Google, Oracle, Amazon, and Spotify, IV.AI leads the industry with proven case studies in conversational commerce, customer service, and consumer sentiment understanding, to deliver meaningful results.

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04/23

11amPST

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Dan Johnson

Managing Director

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StataPile is an artificial intelligence platform that uses neural networks, machine learning and Natural Language Processing to automate quality assurance. The system identifies the root cause of the interaction, then scores your employee on how well they follow your custom best practices and procedures.

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04/23

1pmPST

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Shane Jackson

CEO

KNOWLEDGE RHINO

WWW.KNOWLEDGERHINO.COM

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Knowledge Rhino is a Managed Solutions and Technology Firm specializing in customer interaction analysis and performance management.  Our approach is based on looking at what your unique pain points are and finding an efficient, cost-effective solution to help you fix them.  We apply proven methodologies including speech analytics, data intelligence, A.I and human verification - to turn your problem into a productive and profitable performance result.

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