FROM PROACTIVE TO REACTIVE CUSTOMER SUPPORT

How to PREDICT and PREVENT CUSTOMER ESCALATIONS AND CHURN. 

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Are you missing customer signals from your CRM or ticketing system? With SupportLogic you can:

  • Unlock insights from unstructured data

  • Read every ticket and automatically extracts signals using AI/NLP

  • Seamlessly integrate with your existing ticketing system

  • Maintain context across conversational and ticket boundaries

  • Predict outcomes and provide proactive recommendations with intelligent workflows

  • Predict & Prevent Escalations

  • Increase Customer Satisfaction

  • Prevent Churn

  • Reduce Customer Case Time Review

  • Scale Remote Teams

  • Reduce Operational Expenses

  • And More

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40%

reduction in

Customer

Escalations.

25%

reduction in

Customer

Churn.

35%

reduction in

Operational

Expenses.

60%

reduction in

Mean Time to Resolution.

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