Cloud Tech Gurus
CX Solutions Marketplace
THE GIG ECONOMY WILL REQUIRE GIG WORKERS.
ARE YOU PREPARED?
Acquiring talent and managing attrition are two of the biggest challenges faced by BPOs and contact centers today. Cloud Tech Gurus is excited to introduce a new partner with a revolutionary, disruptive model for talent acquisition and staffing that is going to transform the BPO industry. The gig economy is here and our partner’s business incorporates gig workers to help BPOs build a flexible, scalable workforce of highly skilled, qualified and trained workers from a community with a global, multilingual talent pool.
The Problem
The process of acquiring contact center agents is expensive and cumbersome. Coupled with attrition, Contact Centers pay exorbitant costs to acquire, onboard, and train their workforce.
The Solution
Work Entropy provides the tools and information to alleviate the need for Contact Centers to spend money on teams to manage acquisition, onboarding, training, and performance. By giving the workforce the tools they need to be their own business, workers can be more flexibly acquired and utilized in daily operations without needing to be full time employees.
The Numbers
Businesses in the US spend almost $3K USD on average to acquire, onboard, and train full time employees, resulting in $250K+ annual spend on pre-production activities. This puts companies at high risk for steep attrition costs, since this industry has employee turnover at a much higher rate (30%-50%+)
The Results
With Work Entropy, we have successfully reduced the pain in every step of the process. By effectively automating the experience for candidates, (WE) provide access to highly qualified candidates that are ready to start training in a little as 72 hours.
