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The Future of SaaS Customer Support is here


Automate more accurate, relevant, and personalized conversations that accelerate your sales funnel,

increase customer engagement, and reduce churn with Ada's AI-powered customer service automation platform.


Future State CX: Bringing Generative AI to all channels in your contact center.


Launch customer support automation in minutes with the power of generative AI. Resolve the most customer service inquiries — across more channels and languages — with the least amount of effort.

The CX Leader's AI & Automation Toolkit


Download our comprehensive toolkit and receive templates and practical guides to evolve your team, strategy, and tech stack for an AI-first future.


  • Org charts that help you evolve the customer service team
  • Job descriptions that help you promote and hire the right people
  • Phased AI adoption plan to help you strategize
  • Breakdown of security and legal risks to help you mitigate them


Get the ToolKit

Generative AI Explained


Generative AI, ChatGPT, and LLMs have been thrown around a lot recently, but what do those terms really mean? This 5 minute video will help break down those definitions, as well as explain:


  • The implications of generative AI on your business
  • Limitations to consider when evaluating whether generative AI is right for you


Ada’s AI-based approach to customer support with OpenAI



We recently announced our deepened use of OpenAI’s technology to automate billions of customer interactions, using GPT-3 to automate the training of customer intents.


We’re excited to push this integration further by automatically building answer flows and content from our customers’ knowledge bases, as well as augmenting conversational insights.