Next-Gen Customer Experience Workshop

Unlock the Future of Customer Experience with Jeofrey Bean!

Customer experience (CX) is rapidly evolving, and businesses must adapt to the expectations of a tech-savvy, value-driven generation. Join Jeofrey Bean, author of Next Generation Customer Experience, to explore strategies used by industry leaders like Netflix, Intuit, and ServiceNow to create seamless and modern CX solutions.

Event Recap

Why Attend?

Jeofrey will explore how this new generation of customers views CX differently than past generations, including:


  • Personalization vs. Standardization – How to craft tailored experiences that customers crave.
  • Omnichannel Mastery – Ensure seamless transitions across digital and physical touchpoints.
  • Trust & Transparency – Build loyalty with authenticity and clear communication.
  • Speed & Simplicity – Optimize for instant gratification in the customer journey.
  • AI & Automation – Leverage technology for scalable, efficient CX solutions.

What You’ll Learn

  • Proven frameworks to design customer journeys that meet the needs of this new generation.
  • Tools to solve your most pressing contact center challenges with innovative strategies.
  • How to align your CX efforts with the rapidly changing expectations of today’s customers.
  • Practical insights to implement immediately, ensuring measurable results.

Ticket Benefits

This exclusive event has only 50 seats available. Don’t miss this opportunity to learn, network, and win.

Register
A black and white icon of a person and a key.

Access to a $100-value workshop for just $20!

A black and white icon of a book on a white background.

A signed copy of Next Generation Customer Experience.

A black and white icon of a window in a square on a white background.

Workbooks, templates, and tools to supercharge your CX strategy.

A fork and spoon crossed over each other on a white background.

Catered lunch with beverages.

A gift box with a dollar sign next to it.

Entry into the Solutioning Challenge – Win prizes worth $500!

Key Learning Outcomes

A pair of hands holding a circle in their hands.

Personalization vs. Standardization

Craft tailored experiences that customers crave.

A black and white drawing of a handshake with a shield.

Trust & Transparency

Build customer loyalty with authenticity.

A black and white drawing of a human head with a circuit board on it.

AI & Automation

Leverage technology for scalable, efficient customer engagement.

A black and white logo for a company called zoo.

Omnichannel Mastery

Ensure seamless transitions across digital and physical touchpoints.

A black and white clock icon on a white background.

Speed & Simplicity

Optimize for instant gratification.

The Solutioning Challenge

Apply what you’ve learned! Meet with sponsors, explore cutting-edge CX solutions, and create a real-world use case for your business. The best ideas win exciting prizes like drones, iPads, and even weekend getaways!

A group of people are sitting at tables and chairs in a room

This event is proudly supported by

Reserve Your Seat for Just $20

Register

Events Details

Address

Holiday Inn & Suites Phoenix Airport, AZ

Time

 8:30am - 3pm MST

Date

Thursday, April 10