Healthcare conversations aren’t like retail or banking.
Your AI shouldn’t be either.
Cut costs and improve patient experience with AI that’s purpose-built for healthcare. Turn every call, email, and chat into compliance-ready insights and automatic coaching—without endless manual review.
Results observed across payer, provider, and life sciences organizations. Individual results vary.
From conversations to insight, automatically
Ingest voice, chat, email, and transcripts. AI turns them into instant summaries, themes, and compliance-ready insights, then generates targeted coaching for agents.
Identify where patients get stuck in loops and resolve root causes fast.
Scale quality reviews with custom rubrics and auto-generated coaching notes.
Models aligned to ODAG/CDAG, adverse events, product quality, billing and coverage.
PHI/PII handling options and role-based access controls.
What you can expect in 60–90 days
Fewer repeat calls, shorter handle times, and smarter staffing from insight-led coaching.
Automated detection for risk scenarios; escalation workflows for fast remediation.
Find and fix the friction points that drive dissatisfaction and churn.
Personalized, frequent coaching notes help agents improve faster with less supervisor time.
Proven outcomes for healthcare organizations
Resolve more issues in a single interaction by understanding root causes and guiding agents.
Identify and remediate the moments that lead to frustration, abandonment, or switching.
Shrink wasted agent time and prevent avoidable contacts with data-driven process fixes.
What makes this different
Proprietary models trained on healthcare conversations deliver reliable insights without months of custom tuning.
Find the loops where patients get stuck, and automatically flag ODAG/CDAG, adverse events, HIPAA issues, and more.
Scale evaluations with custom rubrics. Provide frequent, personalized coaching notes to agents in seconds.
Upload data and get prescriptive insights quickly—no massive labeling projects.
Give supervisors transparent dashboards and agents role-based access to targeted coaching moments.
HIPAA-aligned controls with options for PHI/PII redaction and audit-ready workflows.
Frequently asked questions
No. It’s built for healthcare and understands payer, provider, and life sciences language out of the box—reducing time to value and improving reliability.
Most teams begin seeing useful patterns and coaching opportunities within weeks of ingesting conversation data.
Voice recordings and transcripts, chat, email, and tickets. Integrates alongside your CCaaS and workflow tools.
Automated detection and workflows for ODAG/CDAG topics, potential HIPAA events, adverse events, and product quality complaints.
Ready to cut costs and improve patient experience?
Let’s tailor a walkthrough for your team.
Book a Strategy Call