Sprinklr
Sprinklr

Serve customers faster with unified customer service powered by AI.



Sprinklr Service is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform. It analyzes billions of conversations across the social, messaging, in-app, live chat, email, and voice channels your customers prefer, identifies intent and sentiment, and routes customers to the right support — all in real time. 

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Achieve 50% faster customer query resolution

with Agent Assist and self-service capabilities powered by Sprinklr AI+


OpenAI’s generative capabilities are seamlessly woven into Sprinklr Service Workflows to ensure an intuitive and effortless user experience.

Equip agents with tools that improve response speed and accuracy


 

Empower agents to leverage Sprinklr AI+ to summarize customer conversations, extract answers from Knowledge Base, craft near-perfect responses and generate case transcripts for faster case resolution.


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Augment Conversational Bots to improve speed and accuracy of response


 

Automate discovery of top contact drivers, intent creation and bot testing for faster go-live. Once live, auto-generate case summaries, multilingual copies and much more. 


Effortlessly build and maintain your Knowledge Base

 

Leverage Generative AI to auto-expand bullet points to articles, search within and across articles to identify answers, summarize and auto-translate content. 



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