Welcome to Cloud Tech Gurus

These Terms of Service govern your use of the Cloud Tech Gurus website (www.cloudtechgurus.com) and services. By accessing our website or using our services, you agree to these terms.

1. About Our Services

Cloud Tech Gurus LLC operates as a CX Innovation Alliance providing contact center consulting and technology sourcing services. We connect businesses with vetted technology suppliers, consultants (Gurus), and BPO providers to help source and implement contact center solutions.

Our services include:

• Contact center technology sourcing and vendor evaluation
• Expert consulting through our network of Gurus
• Requirements documentation and RFP management
• Vendor demos and comparative analysis
• Business process outsourcing solutions

2. Use of Services

Eligibility: Our services are intended for business use by contact center professionals, technology decision-makers, and enterprise clients.

Account Registration: Some services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Acceptable Use: You agree to use our services lawfully and not to:

• Provide false or misleading information
• Interfere with the proper functioning of our website or services
• Use our platform to distribute spam or malicious content
• Violate any applicable laws or regulations

3. SMS and Text Messaging

By providing your phone number through our contact forms, you consent to receive informational text messages from Cloud Tech Gurus. These may include:

• Responses to your inquiries
• Appointment confirmations and reminders
• Updates about your sourcing projects
• Occasional news and offers (only if you opt in)

Your Rights:

• Consent is not a condition of purchase or service
• Message frequency will vary based on your engagement
• Standard message and data rates may apply
• Reply STOP to cancel at any time
• Reply HELP for assistance
• We will confirm your opt-out within one message

4. Consulting and Advisory Services

The information and recommendations provided by Cloud Tech Gurus and our Gurus are for informational purposes. While we leverage extensive vendor evaluations and industry expertise, final technology and vendor selections are your responsibility. We do not guarantee specific outcomes from implementing recommended solutions.

5. Vendor Relationships

Cloud Tech Gurus maintains relationships with technology suppliers and may receive compensation from vendors when clients purchase their solutions. This does not influence our vendor screening process or recommendations, which are based on documented requirements and objective evaluations.

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Cloud Tech Gurus LLC or our content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without written permission.

7. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect and process personal information as described in that policy.

8. Limitation of Liability

Cloud Tech Gurus provides services on an "as is" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our services. To the fullest extent permitted by law, Cloud Tech Gurus shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

10. Governing Law

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Maricopa County, Arizona.

11. Contact Information

For questions about these Terms of Service, contact us:

Cloud Tech Gurus LLC
2375 E Camelback Rd Suite 600
Phoenix, Arizona 85016
United States

Phone: 602-975-4321
Email: info@cloudtechgurus.com
Website: www.cloudtechgurus.com