What are performance management solutions?  Performance management software is designed to increases overall workforce productivity. These solutions help businesses track the performance of employees in a manner that is consistent and measurable. The software relies on a combination of technologies and methodologies to ensure people across the organization are aligned with and contributing to, the strategic objectives of the business. 

The six solutions outlined  below while different in their approach, solve this main objective and a whole lot more.



Summary:

Playvox offers a holistic approach to  performance management that emphasizes rich integrations, a web-based interface, and a unique "Human-Forward" concept that places agent motivation and engagement at the forefront.

They have an extensive list of "plug-in ready" integrations with leading CRM, CCaaS, HR, and collaboration platforms.

These integrations allow contact centers to seamlessly connect and synchronize their systems where data free flows between each tool.  As a result, customer data and agent performance data is available across every tool.

Features:

• Client Service Manager: Playvox goes the extra mile by providing each customer with an assigned Client Service Manager (CSM) that's intimately familiar with their business, needs, and goals.

• AI-Powered Workforce Optimization: Uses artificial intelligence (AI) to automate workforce scheduling.

• Data driven: It analyzes historical data and predicts future trends, to optimize agent schedules, and ensures efficient staffing levels and enhanced performance.
  
• WFO, WFM  (workforce optimization and workforce management)
  
• Fast and low cost implementation
  
• Includes a gamification piece

Summary:

E3 Performance is the ultimate partner for managers tasked with nurturing and guiding the employees that are crucial to a company's bottom line.

Acknowledging the time constraints and myriad of responsibilities of frontline leaders, E3 offers a distinctive approach to behavioral sales training and coaching, enabling employees to swiftly elevate their performance.

Their tailored leader guides streamline training, making it simple, efficient, and precisely aligned with the unique business requirements of their users.

Features:

E3 supports sales managers by providing the support and information they need to excel in their roles, paving the way for their teams to excel.

• "Experience Before You Commit" allows you to sample a leader guide

• Affordable

• Flexible/highly tailored programs

• Transparent pricing

• Performance solution
  

Summary:

Using an AI-powered "employee performance experience platform;" Centrical's robust ecosystem prioritizes real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and Voice of the Employee(VoE) insights. Did I mention it's also gamified? 

Centrical's approach is based on the idea that the success of an organization is intrinsically linked to the experiences of its frontline employees. 

Similar to how important first impressions are, how well employees integrate, and how long they stick around, have strong correlations with their first or initial job experiences.

Features

• Allows employees to take charge of their own growth and success by  breaking away from the traditional top-down management approach.

• Streamlined onboarding that follows conceptual stages known as : align, engage, perform & optimize:

• Engages employees at the onboarding stage and throughout their training to speed up and ensure more successful employee integrations.

• Higher employee satisfaction

• Fully Gamified

• PXP (Performance Experience Platform)

Summary:

As a global immersive learning company, Bright's core focus is on fostering actual skill proficiency by delivering practice at scale. It's also one of their biggest  differentiators.

Unlike conventional approaches that merely involve attending classes, reviewing content, or acing quizzes; Bright's comprehensive approach delves deeper into learning and skill development.

Research shows that over 80% of learners who excel in quizzes, still lack the skills necessary to execute that knowledge.

Bright assesses learning experiences, curates practice scenarios that mirror real-life situations, and measures skill progression alongside proficiency.

Features:

• Bright has won several industry awards, including Brandon Hall Group’s Gold HCM Excellence Award

• Iterative Practice at Scale: Bright's platform uses scalable, AI-powered, real life simulations as part of a highly-customized and curated learning path.

• Dramatically reduced training times and employee performance growth

• LXP (Learning Experience Platform)

Summary:

Journeyfront is leading the charge with its data-driven hiring software designed to help companies hire better and faster.

Specializing in optimizing hiring speed, efficiency, and accuracy, Journeyfront seamlessly integrates with applicant tracking systems and excels in roles with high volumes, such as call centers, sales, warehouse, and logistics.

Journeyfront understands the importance of seamless integration to ensure a cohesive and efficient hiring process

Features:

• Improve new hire retention and performance in high volume roles.

• First year of partnership companies can expect a  29% reduction in turnover

• No minimum seat requirement

• Uses target data points for the ideal candidate

• WFO (Workforce Optimization)

• Designed for high volume staffing needs
  

Summary:

Acuity goes beyond the realm of data and presents a holistic approach to performance management. By combining data-driven insights with coaching, employee engagement, and quality assurance; Acuity bridges operational gaps effectively.

Through it's impressive gamification features, Acuity enhances the workplace environment, making it more enjoyable and motivating for the entire team.

At its core, Acuity provides a comprehensive and real-time view of your contact center's performance. In just a couple of clicks, you gain access to valuable insights that can drive remarkable results for your team. This user-friendly, all-in-one experience simplifies the process of making informed decisions and optimizing performance.

Features:

• Coaching, development, and gamification features that boost morale, and empower teams to provide top-tier customer service

• Uses data-driven insights

• Performance & Employee Engagement Platform

• Multiple gamification options

• UX/UI - easy to use and engaging

• Agents get at a glance, real time data

With over two decades of hands on experience, Cynthia has helped companies of all sizes unlock their full potential. Her expertise in performance management employ a blend of human engagement and Customer-Service-as-a-Service (CSAAS) strategies. Through these approaches, she has assisted countless companies in cultivating exceptional leaders, surpassing their key performance indicators (KPIs), and achieving substantial growth by harnessing the talents of their people.

In addition, Cynthia holds certifications in Organizational Leadership, Project Management, and Kaizen Training. For the second time, Cynthia was selected as a judge for The Stevie© Awards which recognizes the achievements of contact center, customer service, business development, and sales professionals worldwide.