Only pay for productive CX time
We work with a vetted partner to give you ready to go CX agents who ramp quickly and perform. You only pay for productive time: on calls, in queue, and after call work, not for breaks or training. The model works best with a small daily baseline so you can flex up when volume rises and settle back down when it’s quiet. Use it for everyday operations, lunch gaps, after hours, and unexpected spikes without overpaying.
Why clients choose this solution
Only pay for productive time
You are billed only for time on calls, in queue, and after call work. No charges for breaks or training
On demand flexibility
Scale coverage fast, including same week surges and seasonal peaks. Add capacity in 48 to 72 hours. (Methodology available on request.)
Pre certified talent
Agents complete modular training and must pass full proficiency checks to stay in rotation. Underperformers do not reach your queues.
Micro shift coverage
Schedule support in 30 minute blocks to cover lunch, after hours, or weekend demand without fixed overhead
Priority Boarding
Once your program is live, top performing agents earn first pick of hours so most shifts are covered by proven talent.
No long term contracts
Start with a pilot, measure results, scale when ready, or pause.
How it works
Share your queues, hours, and tools.
We match certified agents and open shifts in 30 minute blocks
Go live in 48 to 72 hours and pay only for productive time
Who it is for
01
Operations leaders
Ramp new agents in 48 to 72 hours. Fill hard to staff windows at night and on weekends. Flex for same day or planned spikes.
02
Finance and procurement
Transparent US and nearshore pricing. Target measurable savings compared to traditional models.
03
Quality and CX leaders
Higher agent productivity with performance based shift selection. Proven results on CSAT and quality.
04
IT and compliance teams
PCI, HIPAA, SOC 2, and GDPR practices. Device lockdown, geo fencing, and no BYOD.
Results That Speak for Themselves
72 hour surge staffing
Handled a storm driven insurance surge with rapid coverage
4 million dollars saved
Supported a regulated enterprise during a breach related staffing emergency
100 percent agent productivity
Delivered same day support at 3.8 times normal volume for a healthcare operation
Why Businesses Choose Us
We don’t just recommend AI tools — we help you implement them with clarity. Our advisors work hands-on with your operations and CX teams to:
- Identify cost-saving workflows
- Deploy no-code intelligent automation
- Eliminate redundant tools and shadow AI
Want to run a small pilot with just 5–10 agents and compare results?
Let us walk you through what this could look like in your environment. We’ll show you how a 5-agent pilot can start delivering results fast — and how this model compares against your current operation.
